FAQ

Frequently Asked Questions

We've provided answers to the most frequently asked questions below. If you don't see the answer to your question, feel free to open a support ticket and we will respond to you as soon as possible.


Purchase Topics

You will receive an email from Tournamatch.com with a personalized link to download all necessary content. Once received, unzip the package, upload the files to your website and follow the instructions in INSTALL.

The order system is automated with PayPal and you will usually receive your link within minutes.

Please check your spam folder. Also, if you entered a different email address during checkout than your PayPal account, please check both. If its been more than 15 minutes and you have not received your email to download Tournamatch, please open a support ticket and we will respond as soon as possible.

The domain you entered when ordering most likely does not match the domain where you are trying to install Tournamatch. Please open a support ticket so that we can update your license.

Other Topics

No, Tournamatch is a plugin for WordPress.

On some occasions we perform custom work for an additional fee. We stay laser focused on our mission and road map, so any work that takes us in a different direction is charged at a premium per/hourly rate. In our experience, most folks prefer to hire a freelancer for a fraction of the cost.